Refund policy

Return and Refund Policy

Thank you for shopping with Relieasy. We want you to love your purchase, but if something isn't right, we're here to help.

Return Window
You may request a return or exchange within 48 hours of receiving your order.

Eligibility
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, with all accessories and manuals included
• Accompanied by proof of purchase (order number or invoice)

Non-Returnable Situations

• Products damaged due to misuse or normal wear and tear
• Items returned without original packaging or missing accessories

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

How to Initiate a Return
Email us at relieasy.shop@gmail.com with your order number and reason for return, and our team will guide you through the next steps.